Privacy & AI
HeyDr uses third-party AI to assist your clinic. Review what may be shared before allowing AI processing.
Google (Gemini / Vertex AI)
Understand patient inquiries, draft or send replies, summarize conversations, and power Gemini voice calls.
Data shared: Clinic instructions, relevant message history, names and contact details included in that history, appointment/service details, scheduling tool results, and live audio for Gemini voice calls.
OpenAI
Provide a fallback text model when configured, and language-model reasoning used by the ElevenLabs voice agent.
Data shared: Relevant conversation text, clinic instructions, and appointment or scheduling details needed for the response. Voice-agent text may be sent through ElevenLabs.
ElevenLabs
Power configured voice agents, speech generation, voice previews, and their knowledge base.
Data shared: Voice-call audio and transcripts, caller/contact details, clinic instructions, selected preview text, and documents you upload to the voice knowledge base.
Messages and audio can contain sensitive health information. Share only what is necessary and ensure your clinic has authority to share patient data. AI is for administrative assistance, not diagnosis or emergency care. Providers are used according to your clinic’s configured features; this is not consent to advertising tracking.
Your choice applies to this clinic’s AI processing, including connected channels. Allowing it permits configured AI services to operate. Declining stops new AI processing; staff can still use the inbox manually. It does not delete information already processed. Privacy policy and retention.
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