Data Deletion Instructions

How to request deletion

To delete your HeyDr app account and its associated data, use the Delete account and data option in HeyDr account settings or email gal@heydr.co from the address associated with your account.

What to include

To help us process the request quickly, include any of the following:

• Your full name
• Your clinic name
• Your account email or phone number
• The appointment or booking details, if relevant

What we delete

After verifying the request, HeyDr deletes the account and associated active-system data, including:

• Account profile and clinic configuration
• Patient conversations, appointments, and related uploaded media
• Connected-channel credentials, tokens, and device notification registrations

Timing and limited retention

We aim to confirm and remove active-system data within 2 business days. Encrypted database backups retain the most recent 7 backups, and point-in-time recovery logs are retained for 7 days. Deleted data ages out automatically as those backup cycles complete and is not restored to active systems except for disaster recovery.

We may retain only limited billing, security, fraud-prevention, or regulatory records when required by law, and only for the applicable required period.

Questions

For privacy questions or help with a request, contact gal@heydr.co.