01
Slow responses
Patients want fast answers. If your clinic takes too long to respond to patient inquiries, they will book elsewhere.
Research finding
Speed matters: Contact odds drop 99% from 5 to 30 minutes response time.
Source:
Unified InboxStop patient messages from getting lost across channels.Revenue AnalyticsSee which bottlenecks are costing your clinic bookings.Patient EngagementFollow up before interested patients drift away.AI ControlsStay in control of when AI answers patients.Smart SchedulingStop losing bookings to phone tag and calendar gaps.Insurance EligibilityAvoid last-minute insurance confusion for patients and staff.
Start Free
🔒Built on SOC 2 & HIPAA-Eligible Infrastructure.
AI copilot formedical front desks
Less chaos.More bookings.
HeyDr triages inquiries, books
patients, and follows up
and follows up |
Verified Tech Provider
AI replies instantly.
Email
Phone
Website
Instagram
Messenger
WhatsApp
Bookedappointment
Supported by
The Problem
3 ways clinics leak revenue
Slow replies, broken follow-ups and unclear priorities let profit slip away.
02
Broken follow-ups
One follow-up is never enough. Yet, most clinics stop there, losing valuable consults and treatment proposals.
Research finding
The fortune is in the follow-up: 52% of customers that converted successfully required multiple contact attempts.
Source:Velocify
03
Poor prioritization
When clinics get busy, recent messages overshadow important ones, causing valuable inquiries to slip through the cracks.
Research finding
Effective prioritization starts with customer analytics: Businesses that rarely use customer analytics were 65% less likely to outgrow competitors.
Source:McKinsey
The Solution
A Smarter Front Desk
Answer sooner. Follow up consistently. Know where to focus.
01
HeyDr One Inbox
View messages from 7 apps in one inbox, helping your front desk stay organized. AI can answer instantly, during after-hours, or when staff are busy.
02
HeyDr Engage
Keep open inquiries and proposals moving forward with automatic, consent-aware follow-ups via WhatsApp, SMS and email.
03
HeyDr Prioritize
Replace guesswork with a foolproof system, ensuring no patient falls through the cracks. See exactly which inquiries to prioritize and who to follow up with next.
How It Works
Never miss a patient inquiry again
HeyDr handles every patient request, anytime, anywhere.
A 24/7/365 safety net, from first inquiry to booked appointment.
Phone
WhatsApp
Messenger
Instagram
Email
SMS
Website
HeyDr
One connected workspace. Checks availability.
Business hours
Front desk
When staff are available
After hours
Optional AI
When staff can’t answer
No answer / staff busy
Appointment booked
Calendar updated. Journey stays visible.
Start Free
🔒Built on SOC 2 & HIPAA-Eligible Infrastructure.
Unified Inbox
All your messages.
In one place.
No more juggling 7 apps. See every message on one screen. AI handles replies, your staff handles relationships.
✅
Bring multi-channel chaos into focus
Website chat, WhatsApp, Instagram, Messenger, email, SMS, and phone calls land in one view.
✅
Reply instantly, keep the human touch
Let AI draft, auto-send, pause, or hand off by channel so the team stays in control.
✅
Know exactly who to answer first
Overdue replies, no-shows, and follow-ups stay visible. Nothing falls through the cracks.
Meet patients where they are: 60% want more digital options for managing their healthcare. Make reaching your clinic easy.
Source:
Available oniOSAndroidWeb
REVENUE ANALYTICS
Instantly know who to prioritize
See where patients fall through the cracks. See how much revenue is at risk. Know exactly what to do next.
✅
Revenue you can still recover
See the exact dollar value of active opportunities that need attention before they’re lost.
✅
Smart patient prioritization
See the highest-priority patients so your team always knows who to contact next.
✅
See your AI ROI
Track AI-booked appointments, captured revenue, and staff time saved.
Measure what matters: Companies using customer analytics extensively were 3× more likely to outperform competitors on sales growth.
Source:McKinsey
PATIENT ENGAGEMENT
The right follow-up. At the right time.
Automatically nudge patients who need a follow-up, so you never have to ask, “Did we check in on X?” again.
✅
Follow up with purpose
Create WhatsApp sequences for qualified inquiries, missed visits, and treatment proposals.
✅
Respect every patient's choice
Consent checks, sending hours, and stop-on-reply rules keep outreach relevant.
✅
See what brings patients back
Track delivery, replies, booking-link opens, and attributed appointments.
Follow-ups pay off: 52% of converted inquiries needed a follow-up to make contact. Don’t stop at the first follow-up.
Source:
AI CONTROLS
AI that keeps you in control
Set when HeyDr replies, when it waits, and when your team takes over across your patient channels.
✅
Choose how AI helps
Set the response mode for messaging and email, then tune each supported channel.
✅
Make handoffs predictable
Choose how long AI pauses after a staff member replies and when it resumes.
✅
Keep your team in control
Review channel behavior and appointment handling from one clear workspace.
Minutes matter: Replying in 5 minutes achieved 10× the contact rate of waiting 10 minutes. Every minute counts.
Source:
SMART SCHEDULING
A fuller calendar. Without the back-and-forth.
Patients can book, cancel, or reschedule while HeyDr handles confirmations.
✅
Let patients choose an open time
Share a booking link with availability that follows your clinic's calendar rules.
✅
Handle changes without phone tag
Patients can cancel or reschedule from their appointment link.
✅
Keep everyone on the same page
Send confirmations and update the connected calendar when a visit changes.
Booking on their terms: 89% of patients value 24/7 online or mobile scheduling. Let them book when it suits them.
Source:
Insurance Eligibility
Verifies insurance eligibility instantly
HeyDr can help check eligibility across 3,600+ payer connections before a patient lands on the calendar.
Payer coverage
3,600+
payer connections across the networks patients already bring to your practice
MedicalDentalMedicareMedicaid
Payer coverage examples
U.S. payer network
Eligibility checksReal-time 270/271Batch checksCOB support
✅
Answer insurance questions earlier
Help patients understand eligibility before your team spends time chasing details.
✅
Book with fewer surprises
Spot inactive coverage, unclear benefits, or missing payer details before the consult.
✅
Give staff the context they need
Surface eligibility signals inside the patient workflow so the front desk can move faster.
Engineered to fill chairs
Sounds Human
No robotic scripts. The AI understands medical terminology and holds natural, empathetic conversations.
Syncs With Your Calendar
Books patients straight into your existing software in real time. Zero manual data entry, zero double bookings.
Protects Your Revenue
Always on duty, turning after-hours inquiries and buried messages into appointments.
Supported Languages
No language barriers
Patients can speak in their preferred language. HeyDr understands and responds instantly.
Integrations
Plays nice with your tools
Seamlessly connects with the software you already use.
Don't see your system? No worries—we integrate with 8,000+ apps. If you use it, we can connect.
Fast Setup
Go live in ~20 minutes
Connect your calendar, website chat, social inboxes, and voice routing. HeyDr can start answering once your core channels are connected.
🐌Other tools
Hours of setup meetings.
Days and weeks to go live.
High upfront setup fees.
⚡HeyDr
20-30 minute guided setup.
Connect calendar + channels.
No setup fees.
HIPAA & Security
What Data We (Never) Collect
Our analytics database only tracks Operational Metadata, never Protected Health Information (PHI).
Collect (Operational Data)
- Inquiry duration
- Time of inquiry
- Latency / Response Time
- Path (e.g., Schedule vs. Billing)
- Success Rate (Booked vs. Not Booked)
Don't collect (PHI)
- Patient Name
- Patient Contact Details
- Date of Birth
- Medical Condition
- Email Address
- Sentiment (e.g., Frustrated)
- Audio transcripts with PII
Frequently Asked Questions
Everything you need to know about setting up HeyDr.
Do I need to change my clinic phone number for voice inquiries?
No. You keep your exact same clinic phone number. For the voice channel, you set up call forwarding from your current number to a virtual number we provide.
Does it sound like a typical robotic answering machine?
Not at all. HeyDr uses advanced voice AI tuned for medical practices. It takes conversational pauses, uses human-like fillers, and speaks with a warm, empathetic tone.
Can it actually book appointments on my calendar?
Yes. HeyDr integrates with Google Calendar, Outlook, and over 8,000 other tools. We enforce your working hours, lunch breaks, and appointment duration rules to avoid double-booking.
Can HeyDr verify insurance?
For US clinics that activate the Insurance Verification module, HeyDr can run preliminary eligibility checks through our eligibility network. We start in sandbox, set clinic-level usage limits, and never position a verification result as a guarantee of payment.
What if a patient reaches out with an emergency?
HeyDr can identify emergency keywords and route the patient to your designated emergency workflow, such as a human line, after-hours instructions, or the provider contact you configure.
How long does it really take to set up?
Most clinics can complete the core setup in about 20-30 minutes when they have calendar and channel access ready. More complex routing, multiple locations, or insurance verification can take longer, but you can start with the core inbox and automation first.
Fill your calendar without hiring more staff
Test HeyDr completely risk-free. Zero setup fees, zero hidden costs, zero missed patients.
Start Free